User Privacy Policy

This Privacy Policy explains how we at Fruitkings collect, use, store and protect personal information when you register an account, play on our site, or use our services in Canada. We take your privacy seriously and aim to be clear about the data we hold, why we need it, and how you can manage your information.

Types of data we collect

We collect information you provide directly and data generated by your use of our services. This includes account details, verification documents, payment and transaction records, and technical information from your device or browser. We also gather activity data such as game play, bets, deposits and withdrawals to operate your account and meet compliance requirements.

Personal data

Personal data includes your name, date of birth, address, email, phone number and government-issued ID when required for KYC verification. We use this data to confirm identity, prevent fraud, and ensure compliance with applicable laws and our terms of service.

Technical data

Technical data covers IP address, device and browser type, operating system, screen resolution, and connection logs. We use this information to provide a secure, compatible experience, detect suspicious activity, and improve site performance on desktop and mobile devices used in Canada.

Transactional data

Transactional data records deposits, withdrawals, game history, bonuses and promotional activity. We retain this information to process payments, manage your balance and transaction history, handle disputes, and comply with financial and anti-money-laundering obligations.

How we use your information

We use collected data to create and manage your account, process payments, verify identity, deliver customer support, and maintain security. Data also helps us monitor responsible gambling settings, comply with legal requirements, and prevent fraud. Aggregated, anonymized data may be used for analytics and site improvements.

Data protection practices

We protect information using technical and organisational measures such as encrypted connections (HTTPS/TLS), secure storage, access controls and regular security reviews. Access to personal data is restricted to employees and service providers that need it to perform their duties. We maintain internal procedures for incident response and data retention consistent with regulatory and operational needs.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, keep you logged in, analyse site usage and deliver essential features. You can manage cookie settings through your browser, but disabling certain cookies may affect functionality such as login and the cashier.

User rights

Canadian users have rights to access, correct or request deletion of personal data held by us, subject to legal and operational limits. You may also object to or restrict certain processing and request portability where applicable. For requests, please contact us using the details below.

Access, correction and deletion of data

To access, update or remove your information, log into your account or contact our support team. We will verify identity before fulfilling requests and retain records as required for compliance and dispute resolution if deletion is not immediately possible.

Information sharing and third parties

We may share data with payment processors, identity verification services, analytics providers and regulators where required. Third parties act under contract and are obliged to protect your data. We do not sell personal information for marketing purposes.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on our site and, where appropriate, notified to account holders. For questions or privacy requests contact [email protected].